Privacy policy

Who we are

Crane & Leaf is the English expression of 千鶴 and is operated by Qian He Tea Private Limited, Singapore (UEN 202402817C).

Questions about personal data may be sent to hello@craneandleaf.com or by post to 140 Robinson Road, #09-02, Tahir Building, Singapore 068907.

Information we collect

We collect information you provide when you place an order, contact us or interact with the store. Our website and service providers may also collect limited technical information needed to operate, secure and improve the site.

• Contact and delivery details, including name, email address, telephone number and shipping address.
• Order information, including products, quantities, messages, payment status and fulfilment history.
• Communications you send to us and your marketing preferences, where applicable.
• Device, browser, cookie and usage information used for security, checkout and site performance.

How we use information

We use personal data for reasonable business purposes connected with providing and improving our products and services.

• To process payment, confirm orders, arrange delivery and provide customer support.
• To prevent fraud, maintain security and comply with legal or regulatory requirements.
• To improve our website, products, communications and customer experience.
• To send marketing only where permitted, with a way to unsubscribe or withdraw consent.

Shopify and service providers

Our online store and checkout use Shopify. We may also share relevant data with payment providers, delivery partners, hosting, analytics, customer service and professional advisers where reasonably necessary to operate the business.

Some providers may process information outside Singapore. We take reasonable steps to use providers and arrangements that protect personal data to a standard comparable with applicable Singapore requirements.

Cookies

Cookies and similar technologies may be used for essential store functions, security, cart and checkout continuity, preferences and aggregated performance measurement. You can manage cookies through your browser, although disabling essential cookies may affect checkout.

Retention and security

We retain personal data only for as long as it is reasonably needed for the purpose collected, including order fulfilment, accounting, dispute handling and legal requirements. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.

Your choices and requests

Subject to applicable law, you may ask to access or correct personal data we hold about you, withdraw consent, or raise a concern about how it is handled. Contact us at hello@craneandleaf.com. We may need to verify your identity before responding.

Changes to this policy

We may update this policy when our services, providers or legal obligations change. The current version and its update date will be published on this page.